Frequently Asked Questions (FAQ)

Newplcdcs works with customers in more than 50 countries and regions worldwide. As an experienced industrial automation spare parts supplier based in China, we leverage a mature global sourcing network and flexible inventory channels.
Our pricing is closely aligned with real-time market conditions, allowing us to offer competitive and transparent quotations while maintaining product authenticity and supply stability.

All new and original products supplied by Newplcdcs are covered by a standard one-year warranty.
The warranty applies to manufacturing defects under normal operating conditions. Detailed warranty terms can be provided upon request.

We accept 100% T/T (Telegraphic Transfer) before shipment for in-stock items.
For products with a confirmed lead time, payment terms are typically 30% advance deposit, with the remaining 70% balance payable before shipment.
If you have a local agent or partner in China, RMB payment can also be arranged—please contact us for details.

We primarily ship via internationally recognized carriers such as DHL, FedEx, UPS, TNT/BRE, depending on destination and urgency.
Customers with their own courier accounts are welcome to arrange shipping independently.
We also support free delivery to designated freight forwarders within China.

For in-stock items, orders are usually dispatched within 1–3 business days after payment confirmation.
For items with a quoted lead time, shipment will be arranged strictly according to the confirmed delivery schedule provided at the time of quotation.

All products are packed with a strong focus on safety and traceability:

  • The item is first placed in its original manufacturer packaging, sealed and labeled.
  • An additional protective bubble wrap layer is applied to reduce impact risk during transit.
  • Finally, the product is packed in reinforced outer cartons suitable for international transportation.

You can reach Newplcdcs via Email, WhatsApp, WeChat, Skype, or any preferred communication platform.
Simply provide the part number, quantity, and destination, and our team will respond promptly with a clear and accurate quotation.